Privacy Policy

Last updated on September 25, 2020.  This Privacy Policy is effective October 1, 2020. 

Welcome to SurreyNetwork.ca! We invite you to read this privacy policy, which explains our privacy practices and how we treat your personal information when you use our Services. It describes the types of personal information collected and created in connection with your use of SurreyNetwork.ca, how and why we use such information, who we share it with, and your legal rights. Unless otherwise indicated, this privacy policy (“Policy”) applies to all our websites, domains, apps, products, services, and features (the “Services”) in all geographies in which SurreyNetwork.ca offers its Services. 

When you use SurreyNetwork.ca, there are expectations for how you must respect and protect the privacy of other members. These expectations are spelled out in our Member Agreement. Please read it. Violating these rules or other aspects of the Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from SurreyNetwork.ca.

1. What is SurreyNetwork.ca?

SurreyNetwork.ca is the neighborhood hub for trusted connections and the exchange of helpful information, goods, and services; we hope that neighbors in Surrey will use the Site to build stronger and safer neighborhoods.

2. Who provides the Services and controls my information?

We use “SurreyNetwork.ca” here to refer to our Services and we also use “SurreyNetwork.ca”, “we”, “us”, and “our” to refer to the relevant companies described in this section.

3. What information is collected?

When we provide the Services, we collect or receive information in several different ways. In many cases you choose what information to provide. Some information is required in order to use SurreyNetwork.ca and for us to provide the Services.  We use this information for the purposes described further below.

3.1. From you, or with your permission.

We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source.  Here are some examples of these instances:

• Contact details.  
  • When you sign up for SurreyNetwork.ca, you provide your name, address, phone number, profile photo, email address, and similar information.
  • If you contact support, you are providing us with your contact information and a description of the issue so we can respond.
• Network details.  If you decide to invite new members to join, you can choose to share their residential or email address with us, or share your contacts with us, so we can send an invitation and follow-up reminders to potential new members on your behalf. 
• Social data.  If you use Facebook to log in to SurreyNetwork.ca (or later connect your Facebook account to your SurreyNetwork.ca account) you authorize Facebook to share your personal information with us, including your name and email address.
• Posts, interests, and recommendations.
  • If you want to support a local business, you can choose to share information about it, in the form of a recommendation.
  • If you want to help your neighbors get to know you better, you may share information about yourself in your profile, including your interests, skills, or even what you love about your neighborhood.
  • If you want to connect and communicate with neighbors about specific interests, you may share information about your interests.
  • If you want to communicate with your neighbors and share Content (as defined in our Member Agreement), you might post something on SurreyNetwork.ca.
• Payment information.  If you make a payment either to or through SurreyNetwork.ca, you are providing our trusted third party payment processors with certain payment information in order to complete the transaction.
• Survey data.  If you take part in surveys or other general research we undertake, you may provide information in response. 

3.2. From your browser and device. 

Like nearly every other online service, we automatically collect technical information when you visit or use SurreyNetwork.ca or read a message from us. We collect information from your browser, computer, or mobile device. This provides us with technical information when you use SurreyNetwork.ca as a visitor or a member, including:

• Device data, which tells about the device you’re using, such as what type and model it is, its operating system and version, its unique identifier, crash data (if applicable), and what settings you’ve enabled. Your device and software settings affect what information your device makes available to us.
• Log data, which is automatically recorded by our servers based on data sent by your app or browser. This typically includes the date and time you visited, the browser or app version you used (and its settings), the URLs you come from and go to, your IP address and protocol, and how you used SurreyNetwork.ca (for example, which links you clicked on).
• Cookie data, which comes from “cookies” (small data files stored on your computer or mobile device) and similar technologies. Cookie data helps us recognize you, remember your preferences, and personalize your experience. Our third party advertising partners also use cookies and similar technologies to collect information about users for advertising purposes as described below. Some, but not all cookie data is associated with your SurreyNetwork.ca account.

3.3. From third parties and public sources. 

We may collect information from third parties, service providers, partners, and publicly-available sources, such as:.

Vendors that provide information about members and their homes for advertising analytics, personalization, and measurement.

Advertisers that provide us with information about their users or customers to help us personalize advertising or measure the performance of their advertisements.

Public sources such as census data, street addresses, property lot maps, and postal address change information, which provide us with information that helps us understand our members and potential areas for expansion.

4. How is my information used?

We use the information we have to help us provide, operate, improve, understand, customize, support, and market our Services. We may also use the information we have for other purposes where permitted by law.  

4.1. Establishing and developing neighborhoods.

We use information to identify and invite potential new members to SurreyNetwork.ca. For example, we use information to identify new members and, if you ask us to, send invitations and reminders on your behalf, send direct mail invitations, invite your Facebook friends, or notify you when we start offering the Services to your neighborhood.

4.2. Setting you up on SurreyNetwork.ca.

In order to enable us to operate and provide the Services, we use certain information to get you started on SurreyNetwork.ca:

• For residential members, we verify that you live at the address you gave us through a combination of your address and other factors. 
• Once you register, your personal information is used to populate your profile.
• We use business information to create Business Pages, which help members learn about the businesses in their communities.

4.3. Provide and improve the Services.

We use both manual and automated systems to analyze and use your Content (as defined in the Member Agreement) and other information:

• To operate SurreyNetwork.ca, invite neighbors, and improve our products and features.
• To help you publish Content and view and respond to Content from other members, based on posting selections you make when you create your post.
• To highlight popular neighborhood topics or resources on a neighborhood’s public home page or an organization’s public page.
• To select top posts in an area and to deliver and tailor your newsfeed.
• To highlight businesses you may wish to recommend based on your activity on SurreyNetwork.ca.
• To help support businesses recommended by SurreyNetwork.ca members.
• To personalize your experience.
• To understand the trends, usage statistics, and demographic data of the members and neighborhoods we serve.
• To respond to your support requests and comments.
• To test and evaluate potential new products and features on SurreyNetwork.ca.
• To diagnose and resolve problems, analyze trends, and monitor usage and resource needs.
• To accept payments, through our trusted third party payment processors.

4.4. Advertising.

We use your information to provide and improve advertisements and other commercial offerings both on and off the Services:

• To measure whether an advertisement was interesting to members.
• To measure whether an advertisement was effective for the advertiser.
• To help personalize advertisements based on what we think will be of interest to you.
• To provide and measure the effectiveness of personalized advertising.
• To improve the personalization of advertisements.

5. What are my choices?

You can read more here about the choices you have regarding the sharing and visibility of your profile information, content and location information; your communications with SurreyNetwork.ca members and invitations to non-members; moving your account to a new neighborhood; and deactivating or deleting your SurreyNetwork.ca account. You can modify these account settings at any time.

6. How is my information protected?

8.1. Account security.

SurreyNetwork.ca uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.

8.2. Other services and websites.

In using SurreyNetwork.ca, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube, or if an advertiser provides a link to a contest or sweepstakes). These third parties have their own privacy policies, which will apply to any personal information they collect. We do not accept any responsibility or liability for such external sites’ privacy and security practices.

9. Amendments to this Policy.

We may make changes to this Policy from time to time, so please review it periodically. If we materially change our Policy, we will take steps to notify you in advance of the change, for example by emailing you or by posting a notice in your neighborhood feed.

10. Contact us.

Contact us at by email via privacy @ SurreyNetwork.ca.

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