Last updated on September 25, 2020. This Privacy Policy is effective October 1, 2020.
Welcome to SurreyNetwork.ca! We invite you to read this privacy policy, which explains our privacy practices and how we treat your personal information when you use our Services. It describes the types of personal information collected and created in connection with your use of SurreyNetwork.ca, how and why we use such information, who we share it with, and your legal rights. Unless otherwise indicated, this privacy policy (“Policy”) applies to all our websites, domains, apps, products, services, and features (the “Services”) in all geographies in which SurreyNetwork.ca offers its Services.
When you use SurreyNetwork.ca, there are expectations for how you must respect and protect the privacy of other members. These expectations are spelled out in our Member Agreement. Please read it. Violating these rules or other aspects of the Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from SurreyNetwork.ca.
1. What is SurreyNetwork.ca?
SurreyNetwork.ca is the neighborhood hub for trusted connections and the exchange of helpful information, goods, and services; we hope that neighbors in Surrey will use the Site to build stronger and safer neighborhoods.
2. Who provides the Services and controls my information?
We use “SurreyNetwork.ca” here to refer to our Services and we also use “SurreyNetwork.ca”, “we”, “us”, and “our” to refer to the relevant companies described in this section.
3. What information is collected?
When we provide the Services, we collect or receive information in several different ways. In many cases you choose what information to provide. Some information is required in order to use SurreyNetwork.ca and for us to provide the Services. We use this information for the purposes described further below.
3.1. From you, or with your permission.
We collect a variety of information from you when you provide it to us directly, when we request it from you, or when you give us permission to get it from a third party source. Here are some examples of these instances:
3.2. From your browser and device.
Like nearly every other online service, we automatically collect technical information when you visit or use SurreyNetwork.ca or read a message from us. We collect information from your browser, computer, or mobile device. This provides us with technical information when you use SurreyNetwork.ca as a visitor or a member, including:
3.3. From third parties and public sources.
We may collect information from third parties, service providers, partners, and publicly-available sources, such as:.
Vendors that provide information about members and their homes for advertising analytics, personalization, and measurement.
Advertisers that provide us with information about their users or customers to help us personalize advertising or measure the performance of their advertisements.
Public sources such as census data, street addresses, property lot maps, and postal address change information, which provide us with information that helps us understand our members and potential areas for expansion.
4. How is my information used?
We use the information we have to help us provide, operate, improve, understand, customize, support, and market our Services. We may also use the information we have for other purposes where permitted by law.
4.1. Establishing and developing neighborhoods.
We use information to identify and invite potential new members to SurreyNetwork.ca. For example, we use information to identify new members and, if you ask us to, send invitations and reminders on your behalf, send direct mail invitations, invite your Facebook friends, or notify you when we start offering the Services to your neighborhood.
4.2. Setting you up on SurreyNetwork.ca.
In order to enable us to operate and provide the Services, we use certain information to get you started on SurreyNetwork.ca:
4.3. Provide and improve the Services.
We use both manual and automated systems to analyze and use your Content (as defined in the Member Agreement) and other information:
4.4. Advertising.
We use your information to provide and improve advertisements and other commercial offerings both on and off the Services:
You can read more here about the choices you have regarding the sharing and visibility of your profile information, content and location information; your communications with SurreyNetwork.ca members and invitations to non-members; moving your account to a new neighborhood; and deactivating or deleting your SurreyNetwork.ca account. You can modify these account settings at any time.
6. How is my information protected?
8.1. Account security.
SurreyNetwork.ca uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.
8.2. Other services and websites.
In using SurreyNetwork.ca, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube, or if an advertiser provides a link to a contest or sweepstakes). These third parties have their own privacy policies, which will apply to any personal information they collect. We do not accept any responsibility or liability for such external sites’ privacy and security practices.
9. Amendments to this Policy.
We may make changes to this Policy from time to time, so please review it periodically. If we materially change our Policy, we will take steps to notify you in advance of the change, for example by emailing you or by posting a notice in your neighborhood feed.
10. Contact us.
Contact us at by email via privacy @ SurreyNetwork.ca.