Member Agreement

Last updated on March 5, 2021.  This Member Agreement is effective April 1, 2021. 

Welcome to Surreynetwork! This agreement (“Agreement”) describes your rights and responsibilities related to your use of Surreynetwork’s website, mobile apps, and services as a registered member, and what you can expect from us. By creating your Surreynetwork. account, clicking “continue”, or by otherwise indicating that you agree, you are agreeing to these terms, so please take a moment to read this legally binding Agreement, along with the Privacy Policy. If you use any Surreynetwork website or mobile app but are not a registered member (each, a “visitor”), by using the website or mobile app, you agree to be bound by the terms of this Agreement, and acknowledge that you have read the Privacy Policy.

Surreynetwork is the neighborhood hub for trusted connections and the exchange of helpful information, goods, and services; we hope that neighbors in Surrey will use the Site to build stronger and safer neighborhoods. We use “Surreynetwork” here to refer to the Surreynetwork website (also referred to as our “Services”).

1. Eligibility.

Each person is limited to one account, and you may not share your account password with anyone else (even a family member sharing your home) or allow someone else to use your personal account. Specialized accounts (such as Vendor accounts) are allowed to authorize more than one representative of their business or organization to utilize their account password for use in their official capacity.

When you register for Surreynetwork you must use your real name, not a pseudonym, except in circumstances that, in Surreynetwork’s sole judgment, warrant an exception.  Submitting inaccurate registration information, registering if you know you don’t meet our eligibility requirements, or otherwise providing false registration information is a violation of this Agreement and could constitute a crime.

You may not use our Services if: (1) you are under 15 years old, or if you do not meet applicable age requirements to use social media services where you live; (2) you are a registered sex offender or share a household with one; (3) we previously disabled your account for violations of our terms or policies; or (4) you are prohibited from receiving our Services or platform under applicable law.  If you are under the age of eighteen (18), you represent that a parent or legal guardian also agrees to this Agreement on your behalf and that you are fully able and competent to enter into this Agreement.

We need your help to enforce these eligibility requirements. If you believe that a member in your neighborhood does not meet these eligibility requirements, you may report your concerns to us via our Help Center. Surreynetwork reserves the right to refuse registration to any person or household and to suspend, delete or deactivate your account or limit your privileges at any time, without liability to you.

2. Account types.

Surreynetwork offers personal accounts to individual residential members, and special, restricted-functionality accounts to government agencies, such as city offices or police or fire departments, and to businesses, nonprofits, news media, and other organizations. Special accounts agree to additional terms and are limited in the conversations they can see. Special accounts can’t access private messages that do not include them.

3. Privacy and preferences.

We don’t charge you to use Surreynetwork. By using Surreynetwork, you acknowledge that you have read the Privacy Policy, which explains how we handle members’ and visitors’ personal information. 

The Services, including any personalized Services, cannot be provided and the Agreement cannot be performed without Surreynetwork processing data about you and other members and visitors. The provision of personalized content is essential to the provision of our Services and a core part of our agreement with you.

By default, you will receive notifications from Surreynetwork about posts from neighbors and from government agencies. You may also opt in to various topics for which you will then receive notifications. You can change your preferences about receiving messages from government agencies, businesses, or other organizations and customize your default and opt-in neighborhood notification settings in your account page.

4. Content and feedback.

You retain all ownership rights to the text, photos, video, responses and other content you submit to Surreynetwork (collectively, your “Content”). You give us permission, in the form of a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license, to use, copy, and publish your Content based on your Surreynetwork settings and the selections you make when posting and as otherwise described in our Privacy Policy.  This means, for example, if you post a comment on Surreynetwork, you give us permission to store, copy, and share it with others (consistent with your settings), such as with service providers that support our Services. Do not provide us with any Content that you don’t have the right to publish, or that is defamatory, infringing, illegal or otherwise tortious. We do not proactively moderate Content posted by members; however, we can remove Content posted by you, suspend, delete or deactivate your account or limit privileges, or otherwise refuse service to you, if you violate this Agreement or our other policies, or infringe intellectual property, or otherwise engage in behavior that we think harms our neighborhood.

You give us permission to use your name and profile picture, and information about actions you have taken on Surreynetwork next to or in connection with ads, offers and other sponsored content we display in connection with our Services, with no additional compensation to you.  For example, we may use your name and profile picture to show your nearby neighbors that you have liked, commented on or recommended a business or brand that has paid us to display its ads, offers or other sponsored content on Surreynetwork.  We may also post and re-post these likes, comments, recommendations and other interactions, along with your name and profile picture, in different areas of the Services from time to time. 

We welcome you to share any feedback, suggestions, or ideas you have about Surreynetwork with us, so long as you understand we may have already had the same idea, and you agree that we are free to use any feedback you voluntarily provide with no restriction or obligation (payment or otherwise) to you.

5. Interactions with other members.

5.1. Be a good neighbor.

At Surreynetwork, we believe that neighborly behavior is the foundation of healthy communities. This Agreement includes our Community Guidelines on appropriate use of Surreynetwork.

5.2. Transactions with other members.

In using Surreynetwork and its member-to-member transactional features, you, and not Surreynetwork, are responsible for your own decisions and actions. In addition, your use of Business Pages or any similar feature does not make us an employer, placement agency, representative, or agent of or for you or any other neighbor or service provider. If you and another member decide to work together, the two of you, and not Surreynetwork, are responsible for complying with any laws that might apply, such as tax or employment laws. Surreynetwork is not a party to transactions or disputes between members. If you write a recommendation or other comment about a transaction with a neighbor or their business (for example, a recommendation of a tutor), be truthful, fair and neighborly in your comments, and do not post any of their personal information (e.g., address, mobile number, or photos) without their permission.

5.3. Disputes between members; waiver of claims against Surreynetwork.

In the real world and online, neighbors sometimes disagree. If you have a dispute with another member, we hope that you will be able to work it out amicably. However, if you cannot, please understand that Surreynetwork is not responsible for the actions of its members; each member is responsible for their own actions and behavior, whether using Surreynetwork or chatting over the fence. Accordingly, to the maximum extent permitted by applicable law, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

6. Neighborhood Leads.

Some members, known as Leads, are provided with additional account features to use to support their neighborhood; they are not Surreynetwork employees, representatives, or agents. To learn more about Leads, click here. Surreynetwork does not interview, run background checks on, monitor, supervise, or control Surreynetwork members, including those who are granted Lead status.

7. Copyright and DMCA.

If you believe Content on Surreynetwork infringes your copyright, you can reach our notification agent at

8. Parental controls.

Parental control protections (such as computer hardware, software, or filtering services) may assist you in limiting access to material that is harmful to or inappropriate for minors. You can find more information about parental controls by reviewing the system preferences, settings, and help documentation for your computer or mobile device.

9. Restrictions from our licensors.  

Some of the information and services available through Surreynetwork are licensed from third parties and covered by third-party terms and disclosures.

10. Dispute resolution.

If you have a dispute with Surreynetwork, you agree to contact us and try to resolve the dispute informally before pursuing other avenues.

13. Integration.

To the extent applicable to you, this Agreement includes our Community Guidelines. This Agreement constitutes the entire agreement between you and us with respect to our Services, and supersedes any other agreements or understandings (oral or written).  We may notify you of amendments to this Agreement and any additional terms (for example, by emailing you, or by posting an amendment notice in your news feed). If you keep using Surreynetwork after the amendment is effective, you accept and are bound by the new terms; if you disagree with the new terms, you should stop using Surreynetwork and delete your account.

14. No warranty.

Surreynetwork AND THE ASSOCIATED SOFTWARE AND SERVICES ARE PROVIDED “AS IS.” We do not promise that any aspect of our software or service will work properly or continuously. We may add, change, or discontinue product features; if you are dissatisfied, your only remedy is to stop using Surreynetwork or the affected feature.

15. Indemnity.

If someone brings a claim against Surreynetwork (whether against the company or any of its employees, directors, or officers) based on a harm you caused, you agree to reimburse us for any costs we incur in defending against that claim, including reasonable attorneys’ fees as well as damages.

16. Liability Limits.


17. General.

This agreement does not create any agency, partnership, joint venture, joint controllership, employment or franchise relationship. To the extent allowed by applicable law, the English version of this Agreement is binding and other translations are for convenience only. If any part or parts of this Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect. Our failure to act in a particular circumstance does not waive our right to act with respect to that or other circumstances. We shall be excused for any problem due to a circumstance beyond our reasonable control.

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