How to avoid fraud, phishing & spam

To help make SurreyNetwork.ca a safe space for neighbors, we require that all members verify their address and use their true identity on SurreyNetwork.ca.  

In addition, we’ve outlined a list of security tips below to further protect your safety and privacy when interacting with others on SurreyNetwork.ca. 

Protect yourself from fraud and scams


Listen to your instincts. Whether you’re donating to a local fundraiser, hiring a handyman, or arranging to pick up an item you’ve bought from a neighbor, trust your intuition. If something doesn’t feel right, cancel the transaction.

Never make a payment with a giftcard.
If someone asks you to make a payment with a giftcard, it’s likely a scam.


Protect your personal information. Financial information (bank account numbers, your SIN, PayPal account, etc) is especially precious. Avoid giving out this information as they are not required to make payments for purchases on SurreyNetwork.ca. You may want to avoid giving out private contact information like your email address (members don’t need this to send you private messages) or your phone number, unless you know the member personally.  

Do your due diligence before making a donation. If you’re considering a request for a donation, do some research before you give. Fundraising for one’s own personal expenses or business needs is against SurreyNetwork.ca’s Community Guidelines.

Let your neighbors know about a negative experience with a business. We encourage members to post positive reviews of businesses they’d recommend, but it can also be useful for other members to know about poor experiences you’ve had with a local business, seller or service provider. You’re welcome to share details about your experience by: 

  • Publishing one new post with your review in the main newsfeed. 
  • Replying to recommendations or questions about that specific business in the main newsfeed.

Please be courteous, accurately describe what happened, and refrain from personal attacks or shaming when posting negative reviews. To avoid violating our Community Guidelines, we also ask that you refrain from making repeated, unsolicited posts or replies about your experience with the business in the main newsfeed, unless the business is already being discussed by your neighbors. 
 

Protect yourself from phishing


Phishing is an attempt to access your account or record your personal information by getting you to enter your login or other sensitive information into a fake website. Scammers try to trick people with fake offers of free, rare, secret, or exclusive digital goods (e.g. coins, chips, gifts).

Beware of:

  • Messages with misspellings and typos, multiple fonts, or oddly-placed accents.
  • Messages that claim to have your password attached. Our password reset process involves sending members a secure link that will allow them to reset their password. SurreyNetwork.ca will never send a password to you via email.
  • Mismatched HTML links. When you hover over a link in a post, look at the status bar at the bottom of your browser window, and make sure the link actually goes to the place shown in the message.

Protect yourself from spam


Spam involves contacting people with unwanted content or requests. This includes sending bulk messages, excessively posting links or images to the newsfeed. 

If you’re reading a discussion and someone posts an out-of-context reply with suspicious links, it’s likely that the comment is spam. In this case, don’t attempt to click on any of the linked websites, as it may prompt the installation of malicious software.
 

What to do when you encounter malicious activity


Report spam and suspicious posts to neighborhood Leads. If you see content in the newsfeed that looks like spam or fraud, report the content. This will notify Neighbourhood Leads in your area, who will review to determine if it violates the Community Guidelines, and vote to remove it. 

Let your neighbors know what to watch out for! A strong community looks out for each other. When you encounter malicious or fraudulent activity on SurreyNetwork.ca, comment on the post and/or create a post with details of the fraud or scam to warn other neighbors on what to look out for.

Report compromised financial information. If you suspect that your financial information might be compromised through phishing, contact your bank or credit card company immediately. In addition, consider following the steps listed in the Federal Trade Commission’s Identity Theft website.

Report fraud to law enforcement. If you were defrauded by someone you met in person, contact your local police department. SurreyNetwork.ca is not able to investigate interactions that have occurred outside of the platform. 

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